Financial services company Virgin Money was forced to apologize after its AI-powered chatbot threatened to cut off bank ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

Financial services company Virgin Money was forced to apologize after its AI-powered chatbot threatened to cut off bank customers who use the word "virgin." This is a representational image.