In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

GoodwillFinds wants customers to focus their energy on hunting for secondhand finds-not on hunting for answers to routine questions. Goodwill's digital platform has partnered with artificial ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

The bank’s customer service tool responded ... “Rest assured, we are working on it,” the bank said. “This specific chatbot is one that had been scheduled for improvements which will be coming soon to ...