Virgin Media customers are currently experiencing a loss of internet service. More than 1,000 users have reported the problem on Downdetector, which tracks online service statuses and real-time outages.

Thousands of Virgin Media customers have been left without internet after a major outage hit the UK.The problems appear to be affecting fixed-line broadband, as well as streaming television services,

This is a breaking news story and is being constantly updated by our reporters as the breaking news story develops

Virgin Media O2 users across the UK have been hit with a frustrating service outage, leaving many without internet access. The telecoms heavyweight has acknowledged that an unspecified problem is affecting some customers and is actively working to resolve it.

Virgin Media O2 is offering new customers £200 bill credit or a free TV worth £399 on certain contracts. The media firm says the freebies are available with selected broadband package bundles on an 18-month contract.

Downdetector, a site which monitors outages, saw issues spike across thre three providers, with Virgin the worst affected.