On January 23, the dark web erupted with a fresh claim, as BASHE, a shadowy ransomware group with a reputation for striking ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

As utility and communications companies around the globe work to enhance customer satisfaction while alleviating pressure on overburdened call centre staff, those leading the charge are achieving ...

G upshup, a global conversational AI platform announced the launch of its AI Agent Library last week. AI Agent Library is a ...

Inbound calling occurs when customers or potential customers initiate contact with a business or organization. Inbound call center agents provide reactive customer support, meaning when someone calls, ...

FBI Director Christopher A. Wray’s announcement on Wednesday that he will resign at the end of President Biden’s term has prompted a response from the FBI Agents Association (FBIAA), which represents ...

Organizations adopting GenAI in general—and AI agents in particular—should establish a center of excellence (CoE) to drive business transformation. The CoE can identify and support high-impact ...

Photo: Nikki Ritcher for WSJ MENLO PARK, Calif.—Artificial intelligence agents, the technology that can perform tasks on behalf of humans, are here. But businesses don’t necessarily trust them ...

Looking for NYT Connections answers and hints? Here's all you need to know to solve today's game, plus my commentary on the ...

In fact, some of the best desktop computers can easily handle the best PC games and the most heavy-duty productivity apps without a sweat. Of course, that also means that you have to have a lot ...