Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is ...

Manila, Philippines - Recent AI-driven industry transformations have impacted Filipino workers, prompting calls for policy ...