Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

Hemant Bodke works in this dynamic and transformative space, using his expertise as a Java developer to drive innovation in ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative technological advancements to reshape customer interactions and help them ...

It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

including the lack of human customer service support. Using an AI chatbot to handle even more service requests could exacerbate those sentiments among drivers. Lyft says the new chatbot will only ...