Employees from Michigan to Florida were left reeling from being told that their services were no longer needed.

VA employees who work on the Veterans Crisis Line (VCL) say the hiring freeze has affected the hiring of support staff.

Nearly 1,300 probationary employees at the Centers for Disease Control and Prevention — roughly one-tenth of the agency's ...

Q4 2024 Results Conference Call February 13, 2025 1:00 AM ETCompany ParticipantsYoung-Kyun Yoon - IROJang Min - Chief ...

The civilian federal workforce, not including military personnel and postal workers, comprises about 2.4 million people.

Anonymous federal employees filed a lawsuit alleging that the new email system could be placing their sensitive personal ...

This strategic move aims to bolster Phenom's workforce intelligence solutions for professional services firms and global ...

A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

a leading resource management and talent mobility platform. The acquisition strengthens Phenom’s workforce intelligence solutions for the professional services industry and global capability centers ...

Organizations looking to enable end-to-end customer experiences must move beyond basic integrations and take an integrated approach to CRM, CCaaS and WEMIn today's experience economy, organizations ...

Choosing the right contact center platform is a critical step for any business. With a broad range of customer experience (CX) solutions available-from comprehensive platforms to specialized tools-it ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...