The Enugu Electricity Distribution Company (EEDC) has introduced a self-service Robotic application known as “EEDC BOT” to enhance positive customers’ experience. The Head, Corporate Communications of ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

8x8 Work supports 23 different desk phones from brands such as Poly, Panasonic, and Yealink. The system even works with ATA ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

Explore the rise of AI bots in group chats, their functionalities, benefits, drawbacks, and the future of this technology. Learn how to navigate this new digital landscape and use AI bots responsibly.

Want to learn more about Microsoft's family of Copilots? Here's our guide to Copilot and Copilot in Microsoft 365, as well as ...

RingCentral has good growth prospects, especially in its call center division. This combined with a very depressed valuation will produce strong returns with minimal downside. See more here.

The agency announced a series of expanded and new programs designed to aid the tax filing process as a part of a ...

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

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