Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult.

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...

“While there is more at work than just single word exception, this is one of our older chatbots that had been scheduled for improvements and is not typical of our other AI customer service tools.

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is ...