Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

DeepSeek has gone viral. Chinese AI lab DeepSeek broke into the mainstream consciousness this week after its chatbot app rose ...

Broadridge and Verint say they are testing DeepSeek AI for automation and efficiency, while addressing cybersecurity risks in ...

While AI won’t fully replace lawyers (yet), entry-level legal jobs like paralegal work and legal research are at risk. If you ...

We recently compiled a list of the 10 AI News Stories That Are Dominating Headlines. In this article, we are going to take a ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

Ernie Bot—will be available for free to all users starting April 1, a move to help the Chinese search giant regain momentum in the AI race, Bloomberg reported. The AI service will be accessible on ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...