Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative technological advancements to reshape customer interactions and help them ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry survey, shedding light on t ...