Leaders with the Greenville Police Department said they saw improvement in some major categories in 2024. The president ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

Google's AI projects, Astra & Mariner, advance autonomous assistants that see, understand & act in digital & physical worlds, ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

"Our AI can lower call handling time by 15% and improve outcomes for customer support agents by 40%,"Gopalan shared.

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to improve efficiency, optimise ...

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...