As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Leaders with the Greenville Police Department said they saw improvement in some major categories in 2024. The president ...

Non-English speaking persons interested in careers in hospitality and customer service can now apply for free classes at Springfield Technical Community College ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

LEAP 2025 features live simulations showcasing the potential of Unifonic’s AI-driven platform to improve efficiency, optimise ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...