As the last straw for customer retention, customer service is key. Here's how AI can help elevate the customer experience for ...

Leaders with the Greenville Police Department said they saw improvement in some major categories in 2024. The president ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Research from CX vendor Nice finds that AI can identify financial vulnerable people better than humans and offer more ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Subtle cues, such as mentions of stress or relationship breakdowns, often surface during customer service interactions but are easily missed or affected by bias, particularly with human agents. AI and ...