Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service quality, call recording is a simple yet powerful tool. By analyzing interactions, ...

"With iCSAT, we're empowering businesses to understand the full spectrum of their customer interactions and drive meaningful improvements across their service, product, and operations teams." iCSAT is ...

“This balance of AI and human interaction allows businesses to ... explained that AI allows companies to split customer service roles, some more technical, some less so.