Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Bangalore, often referred to as the "Silicon Valley of India," has long been a hub for the Knowledge Process Outsourcing (KPO ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. It offers natively built ...

Topmate.io’s innovative service allows users to connect with industry experts for real-time career guidance in just 10 ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

A report in Spain claims Real Madrid are eager to sign Hato, but Liverpool have an ‘advantage over rivals, including Chelsea, Man City, Inter Milan and Barcelona. It’s claimed Hato ‘is ...

saying her comment—“poor lady was getting very tired”—over President Droupadi Murmu’s Parliament address, could stem from her possible unfamiliarity “with the idiom and discourse in Indian languages ...

Recently, the Yeh Rishta Kya Kehlata Hai actress had a heartwarming encounter at the airport with comedian Sunil Grover, whom she fondly calls her “favorite padosi” (neighbor). Taking to ...

De La Torre accused the business-focused social media platform of breaking a promise to use personal customer data only to improve its services, by sharing customers' messages with third parties ...

Hundreds of Northern California investors who allege Umpqua Bank backed a $450 million Ponzi scheme will soon get their days in court. A roughly three-week jury trial is scheduled to begin Monday ...