That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

Chatmeter, a leader in multi-location customer intelligence, used its generative AI platform, Pulse Ai: Signals, to analyze more than two million customer reviews and understand why most consumers are ...

Random acts of meanness can leave you feeling rattled and put a dent in your day. These pointers can help you gain ...