NAKIVO’s Q4 Revenue and Customer ... service (RaaS), and disaster recovery as a service (DRaaS). In Q4 2024, the number of MSPs grew by 25% compared to Q4 2023. Executive Perspective “In Q4 2024, we ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

By 2030, an increase of 78 million new jobs will emerge. To meet the demand, here are 10 essential skills to put on your resume in 2025.

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

The research also highlighted how organisations’ needs have shifted in the past 10 years, with demand for IT and data skills moving from eighth place in 2014 to first place in 2025. It showed an ...

The global demand for artificial intelligence (AI) skills is accelerating as industries integrate ... This method is commonly used in predictive modelling, spam detection, and customer segmentation.

Account management combines organisational and interpersonal skills to build and maintain client relationships, often using customer relationship management (CRM) tools like Salesforce to close deals ...

Having a customer-centric focus means that you operate with your target client in mind at all times. Often, new freelancers make the mistake of creating a product or service that they want or that ...

Well-honed soft skills are an essential part of delivering great customer service. The best customer service agents are clear, patient, empathetic, supportive, and pay close attention to the ...