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Best Live Transfer Campaigns: How BPO Debt Live Transfers are Reshaping Call Centers
Want to understand BPO live transfers and how they’re reshaping ... Businesses offloaded call centers, admin work, and customer service to third-party providers, often in countries with lower ...
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Call center employees in the Philippines aren’t worried about AI: The tech’s ‘not quite there yet’
the BPO sector in the Philippines has been associated with call centers serving English-speaking customers. For Junique, AI developments are just the latest change in the industry. AI tools enable ...