The ridehailing company has incorporated Claude into its customer-facing AI assistant and reduced average customer service ...

Lyft is partnering with Anthropic to bring the startup's AI tech to its platform. "Anthropic, known for its human-centric approach to AI, will work with Lyft to build smart, safe, and empathetic ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

The new chatbot brings the same capabilities from the public model to government-approved and secure cloud environments for ...

The recent NJBIZ panel discussion on artificial intelligence included executives from PCH Technologies, Diverse & Engaged and ...

Artificial Intelligence (AI) is revolutionizing customer service by enhancing speed, efficiency, and providing ...

with users of the chatbot from across the world reporting issues preventing them from accessing the service. According to downdetector.com, which monitors website outages, thousands of users have ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Google’s Gemini will be the default assistant on Samsung’s newest line of smartphones, giving a boost to the search giant’s efforts to get the chatbot in the hands of more people.

Convicted benefits cheats who fail to pay back the taxpayer could be stripped of their driving licences, under government plans to crack down on fraud. Those who repeatedly cheat the system and ...

The Central Intelligence Agency (CIA) has been stepping up its efforts in the world of AI — including an eyebrow-raising use of chatbot tech. As the New York Times reports, the CIA has been ...