In 2025, it's easier than ever to build an AI chatbot. We explain how to build a chatbot from scratch in 7 steps, without ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

including the lack of human customer service support. Using an AI chatbot to handle even more service requests could exacerbate those sentiments among drivers. Lyft says the new chatbot will only ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last week, ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

The bank’s customer service tool responded ... “Rest assured, we are working on it,” the bank said. “This specific chatbot is one that had been scheduled for improvements which will be coming soon to ...

“While there is more at work than just single word exception, this is one of our older chatbots that had been scheduled for improvements and is not typical of our other AI customer service tools.