Suppose an AI assistant fails to answer a question about current events or provides outdated information in a critical situation. This scenario, while increasingly rare, reflects the importance of ...

Chinese AI lab DeepSeek broke into the mainstream consciousness this week after its chatbot app rose to the top of the Apple App Store charts (and Google Play, as well). DeepSeek’s AI models, which ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

While AI won’t fully replace lawyers (yet), entry-level legal jobs like paralegal work and legal research are at risk. If you ...

Chinese internet search giant Baidu will make its advanced AI chatbot services free, as competition heats up among global ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Ernie Bot—will be available for free to all users starting April 1, a move to help the Chinese search giant regain momentum in the AI race, Bloomberg reported. The AI service will be accessible on ...

Can You Really Make Money with Chatbots? Grand View Research predicts that the global artificial intelligence market size ...

THE biggest customer service bugbears include rubbish hold music, no option to call back if you get cut off – and not being able to speak to a real person. A poll of 2,000 adults revealed ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...