Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

VA employees who work on the Veterans Crisis Line (VCL) say the hiring freeze has affected the hiring of support staff.

Human employees and AI agents that are seen as employees need to be managed differently than the workforce is today, Carolyn ...

President Trump has taken a cleaver to the federal bureaucracy over the last week, sparing almost no part of the government ...

SuccessKPI, a cloud-native, workforce engagement management (WEM) provider, reported over 100% revenue growth in 2024, driven ...

Over the last week, thousands of federal employees were fired or laid off as part of President Trump's cost-cutting plan.

Anonymous federal employees filed a lawsuit alleging that the new email system could be placing their sensitive personal ...

The cuts were initially poised to affect nuclear defense programs and impact veterans’ mental health care, workers warned.

President Donald Trump is making good on his campaign pledge to “dismantle the deep state,” with a return-to-office mandate ...

A federal judge on Thursday temporarily paused President Donald Trump’s plan to offer buyouts to millions of federal workers, ...

The Trump administration began to fire employees at the Food and Drug Administration Saturday, according to an email notice ...

An obscure government office is at the center of Elon Musk's efforts to target federal data and advance Trump's agenda ...