Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

Office of Community Planning and Development: The Trump administration is aiming to cut the office, an arm of the department ...

VA employees who work on the Veterans Crisis Line (VCL) say the hiring freeze has affected the hiring of support staff.

Both packages are designed with the customer in mind, offering omni-channel support that includes voice, SMS, email, social ...

The new administration, along with DOGE and Musk, created a federal buyout program that offered government employees the ...

Of the 1,000 employees fired last week from the Department of Veterans Affairs, some were employees who had worked for the ...

SuccessKPI, a cloud-native, workforce engagement management (WEM) provider, reported over 100% revenue growth in 2024, driven ...

Human employees and AI agents that are seen as employees need to be managed differently than the workforce is today, Carolyn ...

Without a strong knowledge management ability, customer experience leaders will be unable to realize the potential of AI.

President Trump has taken a cleaver to the federal bureaucracy over the last week, sparing almost no part of the government ...

Tens of thousands of federal workers are assigned to jobs in the area, including monitoring Superfund cleanups.

Over the last week, as many as 14,000 federal employees were fired or laid off as part of President Trump's cost-cutting plan.