Any business owner knows that retaining business is much easier (and more cost-efficient) than winning new clients. Despite this widely acknowledged truth, the expo industry seems to be working ...

Lack of user engagement and retention are the greatest challenges for app marketers, with churn ... enables business communication between you and your users, through multiple channels, like the app ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Companies have an abundant amount of data to work with, but insights coupled with actionable information remain elusive.

Banks can combine their natural advantages—core banking products and long-established brands—with cutting-edge customer ...

Process Optimization Repor t shows that the vast majority of enterprise leaders (89%) say it’s crucial that AI has the context of how their business runs if it is going to deliver meaningful results ...

Sonos was the “customer experience darling” of tech companies in the 2000s, according to Larry Vincent, a professor at USC Marshall School of Business. From the packaging to the sleek hardware ...

DENVER--(BUSINESS WIRE)--CSG ® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report, which identifies four winning strategies for brands to begin tangibly improving their ...

Learn how to implement the Business Continuity Management and Operational Resilience domain of CCM. Safeguard critical ...

Accenture estimates that AI could double the global annual economic growth rate by 2035, and integrating AI software into business operations ... and government customers to integrate generative ...

Xavier (14-9, 6-6) visits Villanova (13-10, 6-6) in a Big East battle between two teams battling for positioning in the conference standings. The winner gains a leg up in the race for a first-round ...