Leaders with the Greenville Police Department said they saw improvement in some major categories in 2024. The president ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

The service currently supports English ... “Our mission is to make AI-driven customer interaction seamless and accessible for businesses of all sizes with a goal of 10,000 subscribers in ...

Virgin Media O2 says it is spending up to £1m a day on customer service after lagging behind its rivals. We speak to customer ...

The innovative platform, designed to help elevate customer engagement and operational efficiency, reflects Unifonic’s ongoing ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...