By Emma Lewis, bOnline Staying competitive through improving customer service and streamlining communications is a big priority for small ...

Leaders with the Greenville Police Department said they saw improvement in some major categories in 2024. The president ...

Rieva Lesonsky interviews industry experts to learn how AI is transforming small businesses and their predictions for AI's ...

Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and build strong relationships.

AI-based customer experience solutions grew 84% year-over-year, and was led by the strong adoption of 8x8 Intelligent Customer Assistant for digital and voice self-service, which increased nearly 130% ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

In today’s fast-moving world, great phone customer service is crucial to retaining good customer relationships. Whether a customer calls for a problem, assistance, or an inquiry, the experience they ...

Customer service is the backbone of any business. Personal interaction influences customer loyalty. To enhance service ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

AS businesses continue to adapt to an ever-evolving digital landscape, customer experience (CX) is anticipated to play a key role in helping businesses ...

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...