Call centers used to something only enterprise companies could afford, but cloud phone systems can now also offer an accessible and affordable call center ... the technical problems that have ...

The new 911 system became necessary as residents made the switch from landline telephones to cell phones. It reduces the ...

The mother of the children who died last reached out in late November, but there was "no resolution," said Detroit Mayor Mike ...

The arrest of two Cebuano BPO executives in the US in December lifts the lid on a ‘shadow industry in the Philippines’ ...

As a world-class public research university, Penn State is dedicated to creating a positive environment for students, faculty and staff. During the Discover how Penn State harnessed Ivy.ai’s IVR bot ...

AI in the hospitality industry is the new thing, improving various aspects of running a hotel and serving customers.

A Post-Dispatch review finds problems with dozens of grants slated to go to St. Louis businesses, with millions of dollars at ...

We list the best PBX phone systems for small business ... and multiple participants for web conferencing; call center features like call queues, reporting, and recording; along with contact ...

"My view is don’t put your head in the sand. It’s a real world out there. You’re going to have to compete in that real world.

Publishing giant Lee Enterprises has confirmed a cyberattack on its systems is behind ongoing disruption at dozens of ...

Martinez said she repeatedly uploaded bills, but despite the MyAccess portal showing those records were uploaded, she was told again and again by DCF workers that they couldn’t see her documents.

Despite short notice, staffing challenges, and technical glitches, Husted is leveraging his legislative experience to ...