That’s the situation in today’s story, and the customer service rep at the call center handled the customer like a pro while ...

When the guy in this story and his brother were trying to check into a hotel, they witnessed another guy from a large group ...

It takes a lot to shock Pricewatch, but the ordeal Aer Lingus put a family through as they were coming – or trying to come – ...

While customer service is important, setting clear expectations for closing times is equally vital. Businesses that fail to do so may struggle with employee dissatisfaction and burnout.

Former Manchester United defender Rio Ferdinand has labelled Chelsea star Cole Palmer “rude” and “out of order” for what he did against Bournemouth on Tuesday night. Goals from Justin ...

Capital One Financial Corp. allegedly cheated customers out of $2 billion by keeping them in the dark about a savings program offering higher interest rates on their deposits, the Consumer ...

In a statement to "Good Morning America," Starbucks' director of corporate communications said the company was making the change to "prioritize" paying customers. "We want everyone to feel welcome ...

Speaking to the Daily Record in 2023, Claire Twist, an event bartender and bar trainer at Off to Work Edinburgh Academy, shared some important tips on how to be a considerate customer. First and ...

Both hotels were sold out. Each time we were welcomed to use the facilities and their coffee service by friendly front desk personnel. At 4 am at the second hotel they offered use of the parking ...

Ryanair customers have been left stunned after being told to pay £1,375 in extra fees. Ryanair, which is rivalled by Jet2, TUI, Easyjet and more, forced Karen Pritchard and her husband to fork ...