Vonage Research Highlights Continued Rise of AI and Its Impact on CX - new contact centre report from vonage available to ...

New Jabra PanaCast 50 VBS updates give Android customers greater flexibility and choice - Jabra contact centre headsets ...

Target Group announced a new five-year strategic partnership with FourNet to enhance and expand its award-winning contact ...

Looking ahead, Churches is now perfectly positioned to implement automated solutions that address actual customer needs ...

The key technological magic for a company to become an Employer of Choice is that they can offer “radical autonomy” to their staff, be they in the front office, back office, or at the branch or a ...

Fast service or the right support? Customers don’t think they should have to choose. But new research from contact centre solutions provider Cirrus shows that long wait times, vague responses, and ...