I finally spoke to someone at Virgin Media last week (Jeff) who understands the problem and he was very helpful. But he got called away for a meeting. He said he would call the next day, but he didn't, and he hasn't been in touch since. To make matters worse, when I phone to ask to give him a message to call me they say it's 'impossible'!

Virgin Media’s Gig2 service offers download speeds of 2Gbps and operates on a full fibre network, powered by XGS-PON technology, enabling customers to download video games, films, music and large files in seconds.

My account now works but to login to My Virgin Media and Virgin email I have to log in with my Outlook identity plus my new Virgin password. The identity ******@ntlworld is not recognised. Once logged in everything else works as normal.

Feb 5, 2025 · Having the same issue on a laptop via the Virgin TV login on Sky's website! I either get Access Denied or a 504 Gateway Time-out after entering my email/password!

Apr 4, 2024 · T he best method and time to contact them is to call 150 from a Virgin landline or mobile, or 0345 454 1111 from any other phone, but best to call at 8am when lines first open to avoid call queues. Choose option 4 retentions (thinking of leaving us) They are generally based in the UK, and have a greater degree of knowledge and flexibility ...

Jan 13, 2025 · Today I received an email from virgin offering a FREE upgrade to the 360 TV box from my current v6. Firstly is it a worthwhile upgrade and secondly I have 2 v6 boxes. Would I need to upgrade both of them.

Virgin Media Community; TV; Stream; Forum Discussion. bigfreddeh. Tuning in. 2 months ago. Additional Flex ...

Hi there, I find it impossible to contact virgin media, I’ve called them, the AI that talks doesn’t give me an option for the issue I have so that’s useless, no way of speaking to a real human. I have then tried virgin media’s virtual assistant, it says to contact them on WhatsApp, I’ve asked for help on there but no response.

For a couple of weeks we have been getting regular phone calls on 0800 052 1251. I’ve taken a couple of these calls but they seem a bit suspect. They claim to be from Virgin Media Sales and are saying something along the lines of ‘I am due to have my package reviewed’ although it was very hard to understand the caller’s accent.

Sep 27, 2024 · Gunslinger1 wrote:. What are the pros and cons of doing nothing? Is this a viable medium term option? Frankly we can manage without whizzy features like voice activation and user profiles, and while it is convenient to access Netflix via the V6 box and remote, we can still get it via the Roku box we need for other streamers, or the TV's built in 'smart' facilities.